I always check
https://status.quickbooks.intuit.com/ before contacting support. Today, as usual, it shows everything is fine. Come to find out, there was a huge payroll issue that had already "been resolved". I was in queue on chat forever to find this out. The phone option showed "channel closed".
Sure, not everyone checks the status page, but you would absolutely save yourselves some percentage of calls. Plus, that percentage of people wouldn't have had to waste their time in queue! By not updating the status page with outages like this, you are wasting untold hundreds of hours of work for your customers cumulatively.
