I can share information with account suspension in QuickBooks Online (QBO), Dunne.
When you receive an email regarding account suspension, this means that your account has already expired and needs renewal. Thus, creating invoices or using other services QBO offers will be automatically unavailable.
We can check if your subscription has expired by navigating the Subscriptions and billing and viewing the renewal date since this will display your subscription status. You can renew your subscription through the Subscription and billing option if it's already ended.
Here's how:
With this, you can update your billing information to renew your QuickBooks subscription, and also to check its status.
Here's how:
1. Go to the Gear icon and choose Subscriptions and billing.
2. Click Resubscribe.
3. Choose the appropriate payment method.
4. Enter the updated payment and billing information.
5. Click Resubscribe.
However, if the issue persists after following the steps above, it's best to contact our support team. Doing so will allow them to utilize the tools they have, to determine the root cause of this issue.
Here's how:
- Log in to your QBO company.
- Click Help.
- Select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Additionally, I've also added this reference if you need guidance on reactivating your account: Resubscribe to or reactivate QuickBooks Online.
If you have other concerns or any questions about managing your QBO account, please leave a comment below. We're always here to assist you.
