It's nice to see you here in the Community, ahmedalhasany1.
I'll ensure to share the next steps after canceling your QuickBooks Online (QBO) annual subscription.
Yes, you're still eligible for a refund under our satisfaction guarantee since it's within 60 days of the purchase date. Also, we're unable to give refunds for QuickBooks subscriptions purchased through a mobile app store like Google Play or Apple's App Store. You may need to request a refund through the app store.
To proceed, please fill out the form in this article: Request a refund for your QuickBooks product. Then, you may track your refund requests through that link. See the steps below for guidance.
- Click the Track Refund Requests.
- Choose the product you have requested a refund for.
- Enter your case number.
- Enter your email address.
- Then, select Track request.
Moreover, I also recommend contacting our QuickBooks Support Team for further details about the amount deducted since we can't pull up your account in this public forum.
Here's how:
- Sign in to your QuickBooks Online company.
- Go to Help.
- Select Contact Us.
- Enter your concern, then select Let's Talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For further information on the schedule, see this article: How and when can I contact Support?
If you have data on your company file and want to transfer it to your local hard drive, you can check this article for future reference: Export reports, lists, and other data from QuickBooks Online.
Please get back to this thread if you have other QuickBooks-related concerns. I'm always a post away. Have a great business!
