today i was buy advance plan and pay amount after i see my account is lock and my payment deduct on my card whats this why my account locked and my amount deduct in my card please resolve this issue thanks
Hi there, logiclayer. I can provide the steps for fixing locked-out accounts in QuickBooks Online (QBO).
First, let me assure you that your payment is secure. It's possible that the lock on your account is a temporary security measure. You can also contact our support team without logging in to your QBO account.
Here's how:
I've included a screenshot for your visual reference.
Please know about our support hours for Plus, Essentials, and Simple Start are Monday-Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT Advanced, any time, any day.
Additionally, once successfully logged in, you can update your Intuit information for security reasons.
Feel free to reply to this post if you still have login issues. I'll be here to help you.
after login account i see this app/error?errorCode=RPS_LOCKOUT
We want to make sure you have a positive experience and avoid situations like this in the future. Let me route you to the best support to help you fix this immediately, @logiclayer.
Lockout occurs after multiple incorrect login attempts. For a case like this, I recommend contacting our Technical Support. They have the necessary tools to check the status of your account and see the charges in a secure environment.
Here's how:
Our support hours for Plus, Essentials, and Simple Start are Monday-Friday, 6 AM to 6 PM PT, and Saturday, 6 AM to 3 PM PT Advanced, any time, any day.
You can also visit this article to assist if you can't sign in to your QuickBooks Online account. It includes steps to fix sign-in issues: Recover your Intuit Account.
Additionally, visit this article to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, payments, and how you can manage your billing info in QuickBooks.
Our Team will work on this diligently. We greatly appreciate your cooperation. Keep us posted if you have other questions about account concerns. We'll always be here to help.
this is first time i start buying software and am not do any wrong thing for locking my account
i just pay after they redirect and saying me account lock but my amount is charge in my account i try to contact support its say closed and i dont receive any email about my payment and other details
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here