Android App Bug – Unable to Add New Product Due to Tax Code Dropdown

carrowkeelfurniture1 · ‎October 30, 2025

Hi everyone, I’m experiencing a frustrating issue with the QuickBooks Android app when trying to create a new invoice and add a new product/item that doesn’t already exist. Here’s what’s happening: I tap to add a new item during invoice creation. I fill in all required fields (description, price, etc.). To save the item, I must select a Tax Code — this is a mandatory field. However, the Tax Code dropdown appears as a ghost dropdown — no options are visible, and I can’t select anything. Because of this, I cannot save the new item, and the invoice creation process is blocked. Additional Info: This issue is only happening on Android devices. The same workflow works fine on iOS and browser versions. The problem started after a recent app update. I’ve tried clearing cache, reinstalling the app, and testing on multiple Android devices — same result. Questions: Has anyone else experienced this? Is there a known workaround? Is it possible to revert to an older version of the app where this wasn’t an issue? Any help or insight would be appreciated — thanks!

EduardA

Hi @carrowkeelfurniture1,

This is not what we wanted you to experience, and we really appreciate the effort you put into troubleshooting the tax code dropdown bug yourself on your Android devices while creating invoices.

Since you've already tried all the troubleshooting steps without success, I recommend contacting our Live Support team. They are equipped with the necessary tools to look into this issue for you.

When using the QuickBooks Android app, get support by following these instructions:

Go to the Help (?) icon located at the top right of your QuickBooks.
Tap Help and Support, then enter 'Support' in the search box.
Tap Contact Us, then choose either the Chat or Callback option. Before you reach out, it's a good idea to check their support hours to ensure you can get through to them successfully.

If you're accessing QuickBooks through a supported browser, you can reach out to our support by following the steps below:

Go to the Help (?) icon located at the top right part of your QuickBooks.
Enter 'Support' in the search box in the Search tab.
Select Contact Us and choose either the Chat or Callback option.

Feel free to reply to this post if you have any other concerns.