cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
lilysjeff-gmail-
Level 1

Are you available to chat?

Can l help you!
6 Comments 6
Fiat Lux - ASIA
Level 15

Are you available to chat?

Any specific concern?

 

AileneA
Moderator

Are you available to chat?

Getting the right support is my priority, lilysjeff. 

 

Appreciate you for reaching us here in the Community. To get started, can you please provide me with more details about your concern? This will help me further assist you and provide you with the necessary solution. 

 

Meanwhile, I'll be offering some articles that may be helpful for you if you have additional QuickBooks concerns, such as setting up your payroll and online banking, handling payments and inventories, running reports, and so on, so you can keep track of your business performance: Help Articles for QuickBooks Online.  

 

As always, you can get back to me if you have further questions. I'm here for you. Have a great day!

zfayad
Level 1

Are you available to chat?

Greetings , can I give my invoice different number  consequences then the refund or credit note ?

if I  have the number on my refund it will also changes on my invoices 

MariaSoledadG
QuickBooks Team

Are you available to chat?

Hello there, fayad.

 

To make sure we're on the same page, are you trying to change the invoice amount or the number? Also, may I know what is currently connected to your refund or credit note? Do you mean you want to apply a credit to your invoice? If so, what issue do you encounter?

 

I appreciate it if you could tell me more details about your issue. Anyway, if you have any other concerns with invoices and refunds, just let us. We'll be sure to help.

zfayad
Level 1

Are you available to chat?

Hi Maria 

example I am on invoice  1000 

I will make a credit note of goods to my client  the credit refund will be 1001  I. am trying to add on my credit note number the letter Cr  : Cr1001  and I do that the invoices  are also changed to Cr 

 

AileneA
Moderator

Are you available to chat?

Hi there, zfayad. 

 

Thank you for taking the time to clarify your concern regarding the changing of transaction numbers for invoices, credit memos, or refunds. The system generates these numbers in sequences and depends on the previous number to maintain consistency and avoid duplication. 

 

However, I understand you want the transaction numbers to match other transactions. Therefore, as a workaround, one possible solution is to change the transaction number to match the previous transaction manually.

 

To do this, you can manually edit the transaction number field and enter the desired number. Remember that this may cause some discrepancies in the system, and it's important to double-check your records to ensure accuracy. 
 

 

 

 


 

Here's an interesting article to help you learn more about personalizing forms: Customise invoices, estimates, and sales receipts in QuickBooks Online. The article provides useful tips and tricks on how to customize your forms according to your specific needs and preferences, such as changing the colors, fonts, and layout. It also covers adding images, logos, and custom fields to your forms. 

 

Please let me know if you have any further questions or concerns about transaction sequences in QuickBooks. I'll be here to lend a hand. Have a great day!