cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
packwellanil2
Level 1
posted
‎April 17, 2021 06:52 AM
last updated ‎April 17, 2021 6:52 AM

Bill numbered greater than 1000 not visible in app

 
Reply
1 Comment 1
ShiellaGraceA
QuickBooks Team
QuickBooks Team
‎April 17, 2021 04:29 PM

Bill numbered greater than 1000 not visible in app

Thanks for getting in touch with us here, @packwellanil2.

 

I'll make sure you're able to view the bill number. To verify, are you using QBO mobile app? If so, you'll want to reset the app to refresh. Let me guide you how.

 

  1. Go to the Gear icon at the top of your Home screen.
  2. Scroll down and click Refresh Data.

 

 

 

 

The above steps will clear and resync your data. It'll also help fix the unexpected behavior of the app. 

 

After that, close and re-open the app. Then, check your bill number again.

 

For additional help with other mobile app-related questions, just tap the ? (Help) icon at the top of your screen and then select Help and Support. This will route you to our general topics with articles. Look for topics the fit your concern.

 

 

Keep me posted if you still have questions about mobile app transactions. I'm more than happy to assist you. Take care and have a wonderful weekend.

 

 

Reply