QuickBooks Online (QBO) is a cloud-based platform that runs through an internet connection, Rom.
That said, you can't access your QBO account via the web or in the app without a stable internet connection. It's an online platform designed for flexible access anytime and anywhere.
On the other hand, may I ask what you mean about your inability to create an account list? Are you trying to add an account through the Chart of accounts page or establish a new QBO company, and you've encountered an error notification in the process? I'm asking these questions to understand your situation better and provide a precise resolution to fix it.
In the meantime, you can try creating the account list using the private browser to narrow down the results. Refer to the keyboard shortcut keys below to proceed:
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Google Chrome: Ctrl + Shift + N
- Safari: Command + Shift + N
If you can seamlessly create the account using the private session, reopen your regular browser and clear its cache and cookies. This method eliminates outdated data utilities that affect the platform's performance. Whenever the problem persists, you can also consider using another supported browser.
Another factor that could hinder your activities in QuickBooks, like creating an account, is your user accessibility. To verify what functions you can and can't do on the platform, check out this link: User roles and access rights in QuickBooks Online.
I'm also adding this article, which will be handy when you navigate through QuickBooks and manage your company accordingly: Understand the navigation menu in QuickBooks Online.
Once you're ready to provide more information about your concern or have more questions about account creations in QuickBooks, kindly click the Reply button. Our team is always here to help you every step of the way.
