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Level 1
posted
‎July 21, 2024 05:14 AM
last updated ‎July 21, 2024 5:14 AM

Can not access my quickbooks online

Hi, 

 

So I have recently purchased membership for quickbooks Plus and my card has been charged but when I log in it says my subscription has ended. I have also tried this by creating a new account and buying the subscription from it but it gives me the same error. FYI I have also tried resubscribing but it leads me no where

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1 Comment 1
RogelioL
QuickBooks Team
QuickBooks Team
‎July 21, 2024 06:56 AM

Can not access my quickbooks online

Let's make sure you can open your QuickBooks Online account and get you back on business.

 

To begin with, please ensure that your credentials are correct when logging in to your account. If everything is fine and you still get the same error, I suggest contacting our Customer Support. They have the necessary tools and expertise to investigate this securely.

 

Here's how:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Click Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

If you need immediate assistance, you can reach them directly through their contact number: QuickBooks Online Support.

 

Additionally, you can check out this article to learn how to manage your subscription: Manage Billing, Payment, And Subscription Information in QuickBooks Online.

 

Let me know if you have further concerns about your QBO subscription or need assistance with QuickBooks. Keep safe.

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