Cant print! Credit Notes, Dispatch Notes, Purchase orders, Quotations and more Since Oct 2023

accounts396 · ‎February 17, 2024

Hello,

Im having major difficulty with quickbooks since the end of Oct and no resolution has been offered to me. My business has been suffering tremendously since then with entering our busiest period of the year. Im majorly stressed each day about it and all im been told is the engineers are working on it.
Currently i cant print the below as the information is blank on the viewer & document. Only header & footer is showing
Credites
Dispatch Notes
Purchase orders
Quotations

Ive narrowed down the cause myself and its related to the font. The only reason i can print sales receipts and invoices still is that i could edit the font and this fixed the issue for these forms. I find it so hard to believe it can take months for the engineers to fix a font issue.

For the first 4 weeks of my issue the customer service team didn't acknowledge my trouble. They kept telling me it was mac related use download workaround and wait for an update. I contacted them 2-3 times to send them screenshots of the same issue happening on my pc too which is running Windows as well i shared images of the downloads been blank too. Update came along and it still didn't resolve my issue & Im not surprised as i feel they didn't have a clue and were definitely not listening to me. To me when a customer has a major software issue, they should be instantly logging in and seeing what the issue is. It was mid Dec before they even asked me for access. Its now mid Feb without any communication or update since then. Im seriously stressed about it everyday. I cant send a quote, print a dispatch docket and i owe customers credit notes since last October. My main customer base is trade and i cannot send a invoice with their goods, so i have to print the invoice as a dispatch note and then cut out all the prices manually away leaving a tacky looking piece of paper. Ive done this in the 1000's since Oct and im so embarrassed. I send hundreds of quotations and i have to screenshot them and apologise to the customer each time i do. As well i have to do this manually as the customer will just receive a blank document.

This is not the first bad experience ive had since 2017. Im realising the quickbooks is not up to fixing anything quickly no matter what the issue is. I believe myself they are just suitable for businesses printing 1-2 invoices a day and nothing more.

Is anybody having the same issue or found a fix for it?
Ive tried multiple browsers on both mac and pc, reinstalled adobe too.

JuliaMikkaelaQ · ‎February 17, 2024

Hi there, @accounts396.

I understand the frustration and distress you're experiencing with QuickBooks, as you've been unable to print essential documents for months. This issue has significantly impacted your business, particularly during your busiest time of the year. I commend your efforts to find workarounds to continue serving your customers despite the challenges you've faced.

Moreover, I want to assure you that our Product engineers are still working to find an accurate solution to fix this issue. While the investigation is still ongoing, you can regularly check your email or directly reach our Customer Support team for updates and relevant information from our engineers.

For future reference, you may refer to this article on how to edit and personalize your sales forms, ensuring they are professional and tailored to your business needs: Customise invoices, quotes, and sales receipts in QuickBooks Online.

We appreciate your patience and dedication to finding solutions to continue serving your customers during this challenging time. We're just a comment away if you have any additional questions about this issue.

accounts396 · ‎March 09, 2024

Its now the 9th of March and Qbo hasn't functioned for me since late Oct. Engineers are apparently working tirelessly at this to fix a font issue.

Im starting to understand the bigger picture now. The problem is probably a corruption in my file, which is Qbo problem by the way. Im probably one of a few with this issue and its not your priority whatsoever to fix this issue. Qbo please don't lie with a silly response! 40 euro a month doesn't cover a cost of an engineer to fix this, so unless a larger group is been effected its not a concern for you. To my stupidly I placed my business with qbo, realising now I literally have no control to fix a problem.

Its literally fixing a silly font problem & nearly 5 months now waiting on an engineer is joke. I really dont know if I should laugh or cry at this point. You should of moved me onto a fresh account months ago if you dont have the skills or time to fix a font problem. Charing me monthly for what?? Truth is, you wont have customers left if this is how you proactively fix a critical issue in your system. Im so F***** angry about it.

You wrote this email to me on the 2/22/2024

"The next update will be on 2/19/2024.

Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding as we work to resolve this issue. We will continue to keep you updated on our progress."

What update?? thats an old date by the way and I got no update prior or after this.

Satisfaction. Are you actually been serious. You F**** my business the last 5 months.

4Gal · ‎March 09, 2024

@accounts396

In my opinion, don't expect them to fix your problem. You should take the time to explore other accounting apps. Then you can ask again in this community which third party service providers can convert your data from QBO. Otherwise, their L2 or L3 tech support would have contacted you months ago.