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usered3
Level 1
posted
‎June 27, 2024 12:10 PM
last updated ‎June 27, 2024 12:10 PM

Hi I added a custom field for P.O in qbo but it doesn't show up on the mobile app. Anyone know why this might be? Thanks Ed

If I get the PO after the invoice has been created I cant edit the invoice on mobile to enter the PO 
Ed
Reply
1 Comment 1
SirielJeaB
QuickBooks Team
QuickBooks Team
‎June 27, 2024 01:51 PM

Hi I added a custom field for P.O in qbo but it doesn't show up on the mobile app. Anyone know why this might be? Thanks Ed

Hello there, usered3. To have a streamlined process of managing invoices is our priority. Let's perform basic troubleshooting steps to resolve your concern.

 

QuickBooks system periodically exhibits strange behavior due to sync or latency problems. Let's clear the app's data, as this can help address various issues within the system. Here's what you need to do:

 

For iOS:

 

  1. Go to the Help menu.
  2. Choose Reset App Data.
  3. Select OK.

 

For Android:

 

  1. Proceed to the Home menu or tap the three dots in the right upper right corner.
  2. Select the Settings tab.
  3. Choose the Refresh Data option.
  4. Pick Yes.

 

If the issue persists, uninstall and reinstall the app to ensure the QuickBooks features are updated. 

 

I also suggest contacting our Live Support Team. They have the tools to investigate the underlying cause of the problem.

 

I've included a few helpful resources about using the QuickBooks Online applications:

 

 

You can count on me if you need further help managing sales-related tasks in QuickBooks. Leave a comment below to notify me. Have a good one.

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