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The Weather OÜ
Level 1
posted
‎October 09, 2024 03:27 AM
last updated ‎October 09, 2024 3:27 AM

I can't reach customer support for days even if we have the highest plan. What could we do? :(

Spent hours already waiting in the chat and just getting this again and again:

"Help is on the way. You’ve got a spot in line.
 
Thank you for your patience. Please continue to wait for the next available expert. You can also visit our help articles under the Help Menu in your product.
 
Don’t worry, we haven’t forgotten about you. You’re still in line to talk to one of our experts.
 
It's taking longer than we expected to respond. We’ll be with you as soon as we can."
Reply
3 Comments 3
Sherrie_F
QuickBooks Team
QuickBooks Team
‎October 09, 2024 05:12 AM

I can't reach customer support for days even if we have the highest plan. What could we do? :(

I truly value your experience, @The Weather OÜ, and we are wholeheartedly committed to continually enhancing our services to provide the most outstanding support. I appreciate you highlighting this issue, I want to ensure it is addressed right away.

 

Beforehand, I'd like to ask what your QuickBooks Online concern is so I can assist you further. Please know we're always around here in the Community to help with any issues you're having.

 

Kindly note that our chat support is available 24 hours round-the-clock from Monday to Friday on Greenwich Mean Time. For your reference, I've added this article: QuickBooks Online Support Global.

 

Also, feel free to browse these resources, which will assist you in customizing your QuickBooks account to your specific needs:

 

 

You're always welcome here in the Community forum if you have other queries in mind. Looking forward to having you again and help you get the most out of your QuickBooks experience. 

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The Weather OÜ
Level 1
‎October 14, 2024 04:20 AM

I can't reach customer support for days even if we have the highest plan. What could we do? :(

We still keep on trying. Always checking your office hours. I seems never to work. 

We are heavily dissappointed by your service!

There is no other way to contact you and we are just desperate since this means heavy financial loss to us.

Reply
The Weather OÜ
Level 1
‎October 14, 2024 04:22 AM

I can't reach customer support for days even if we have the highest plan. What could we do? :(

And since these answers in the forum are coming from a chatbot too I guess, they are as useless and depressing as the support chat you are offering where you also don't reach someone that could help you.

 

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