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Do you need to add inventories? Make sure you have QBO Plus.
This is not the impression we want you to experience where you are unable to add a vendor to your newly purchased QuickBooks Online (QBO) mobile app.
To better isolate the issue, we can access your QuickBooks account through the web interface. If you can log into your account without issues, let's perform some troubleshooting steps to rectify the mobile app issue. The QuickBooks Online (QBO) mobile app is always in sync with the web version. It's possible you have an out-of-date version of the QBO mobile app and it is necessary to update them to have access to new features and fixes. Here's how:
Also, when the app's storage data is almost at its limit, it causes odd behavior where you are unable to vendors on the app or requires you to renew your tour subscription. To resolve this, we can delete the cache from your application to use it again with a clean slate and all of its capabilities at your convenience. Here’s how to do it on different mobile operating systems:
Also, I'd suggest restarting your phone. If you continue to get the same result, uninstall and reinstall the application to start fresh. Follow the steps below to delete it:
Additionally, here's an article to learn more on how to access QuickBooks Online on your iOS (Apple) or Android devices and for the best results on your mobile device when using a browser: QuickBooks Online access for mobile devices.
I'm just one reply away if you need assistance when doing tasks in the mobile app such as accepting matching transactions in QuickBooks Online mobile. Take care always.
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