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SelCBC
Level 2
posted
‎December 29, 2021 08:07 AM
last updated ‎December 29, 2021 8:07 AM

INTUIT DATA PROTECT

I have been using the backup service for MY DESKTOP for over five years. My subscription is current. Lately i have not been able to back up manually or scheduled. No matter how many times I click on the ICON, or try to access it through the  Back Up Company file in QB the BU wont load.

 

I also got a message saying that my INYUIT DP credentials need to be changed 

 

How can I do this without accessing the Data Protect

 

Any helop will be aprr

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2 Comments 2
MJoy_D
Moderator
Moderator
‎December 29, 2021 10:03 AM

INTUIT DATA PROTECT

I can help you with resolving the error you have to back up with Intuit Data Protect successfully, @SelCBC.

 

You can run the IDP Diagnostic tool. This will detect any issues with your firewall or any third-party security software. 

 

To access:

 

  1. In the Windows System Tray, right-click the Intuit Data Protect (green padlock) icon.
  2. Choose About Intuit Data Protect.
  3. To open the Intuit Data Protect Diagnostics Tool, press Ctrl+F2 on your keyboard.
  4. Select Run Diagnostics.

 

Once done, try to make a backup with Intuit Data Protect.

 

If you're still having problems, consider the following solutions from this article:  Can't back up with Intuit Data Protect?.

 

Here's also a guide on how to view your backup history, change which files to back up, and update your email reminders: Set up Intuit Data Protect to back up files.

 

I'm always here if you still need help with your Intuit Data Protect and or anything else, by leaving a reply below. Keep safe and have a great rest of the day!

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SelCBC
Level 2
‎December 29, 2021 06:30 PM

INTUIT DATA PROTECT

Thanks so much for your quick response. Somehow the IDT started to work again. So fingers crossed for now. 

Happy new Year

 

SK

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