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ahack180-gmail-c
Level 2

is there a type of account for the customers who doesnt pay invoices at all?

ive had some customers at the past who didnt paid thier invoices (some of them did pay half but some of them didnt even pay at all) and i was wondaring is there any type of accounts for this kind of customers so i could add them and count them as loss or product or money and clear out thier acccounts.

2 Comments 2
Fiat Lux - ASIA
Level 15

is there a type of account for the customers who doesnt pay invoices at all?

MaryLandT
Moderator

is there a type of account for the customers who doesnt pay invoices at all?

Yes, there's a type of account you can set up to record uncollectible invoices, ahack180-gmail-c.

 

In QuickBooks Online, you can record them as a bad debt and write them off. To start, you need to create a bad debts expense account and an item to hold the entry.

 

Here's how to do it

 

Create a bad debts expense account:

  1. Go to Settings ⚙, then select Chart of Accounts.
  2. At the upper right, click New to create a new account.
  3. From the Account Type ▼ dropdown, select Expenses.
  4. From the Detail Type, select Bad debts.
  5. Click Save and Close.

Create a bad debt item:

 

  1. Go to Settings ⚙, select Products and Services.
  2. At the upper right, click New, and then Non-inventory.
  3. In the Name field, enter “Bad debts.”
  4. From the Income account ▼ drop-down, select Bad debts.
  5. click Save and Close.

This isn't a real item, it's just to balance the accounting.

 

Once done, please proceed to Step 4 to 6 through this article to complete the entry: Write off bad debt in QuickBooks Online.

 

In case you've accidentally created transactions in QuickBooks, here's what you need to do: Void or delete transactions in QuickBooks Online.

 

Let me know if there are other transactions you need to settle in QuickBooks, just leave a comment below. I'm always right here to help you.