Hello, @indaheddms-gmail.
May I know additional details of your concern? Any information is a great help so I can provide steps to resolve your concern. Also, if in case you'll need to connect with our live support team, simply click the Help icon within our QuickBooks Online (QBO) program. Here's how:
- Go to the Help menu.
- From the Assistant tab, type your concern. Example: Banking.
- Then, type Talk to a Human and click the Get help from a human option.
- Choose either Chat or Callback.
Once a representative receives your call or chat request, you can provide them with your case number. This way, they can review your case history and continue where you left off.
Our support operation hours are from Monday to Friday 9:30 AM to 6: PM. To know more, see this link: QuickBooks Online Support.
Community articles are also a great help to guide you with your QuickBooks tasks. You can either save them or bookmark them for future use. To do so, just type the keyword of your concern in the search bar or select any of the categories displayed.
Keep me posted if you need further assistance about this. I'll be on the lookout for your response. Take care always.
