QBO menu in different languages

nhktw · ‎July 07, 2024

we are qbo international users

recently our menu lost the translation

our setting is still in chinese mandarin but the menu display in English

i've try to find customer service but can't even find a link to talk to an agent like before. does anyone experience this problem?

thanks again for the help

used to be

now

ArielI · ‎July 07, 2024

Let's change the language of your QuickBooks Online, @nhktw.

When changing the language in QBO settings, the menus should update accordingly. If you find that the menus are still not in your desired language after attempting to make the change, it could be due to your browser's settings. Ensure that the auto-translate to English feature is disabled.

If you're still unable to change the language of your menus after disabling auto-translate, let's troubleshoot your browser. Sometimes, a browser can accumulate excessive cache that may affect the performance of QuickBooks Online. To start, try accessing QBO using incognito mode or a private window.

Google Chrome: Ctrl + Shift + N
Microsoft Edge: Ctrl + Shift + N
Firefox: Ctrl + Shift + P
Safari: Shift + Command + N

After this, save the invoice at issue to PDF. If this works, proceed to clear your browser's cache. This process will remove and fix specific issues and help the program run optimally. Additionally, you can use other devices and supported browsers to ensure everything works as expected.

Moreover, for future reference you can check this article to see steps on how you can add, edit, delete, or merge customers in QBO: Add and manage customers in QuickBooks Online.

Keep me posted if you have further questions or concerns about managing your QBO account. I'm always around to help you.