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Leon18
Level 2
posted
‎July 19, 2024 10:48 PM
last updated ‎July 19, 2024 10:48 PM

QBO Server VERY SLOW

Today is 20 July 2024. I'm located in Singapore.

 

For the past 3 weeks, we have been experiencing prolonged server response. 

EVERY TRANSACTION takes a good full 1-2 mins to complete. For running reports with a 

We have cleared our browser cache and tried using Incognito mode. 

We have other online subscriptions, and the response time is INSTANT!!!

We check our internet speed ( Upload and Download is around 97 Mbps)

 

Please return to us with a PROPER reply and DON'T brush me off with a superficial answer.

Reply
2 Comments 2
JaeAnnC
QuickBooks Team
QuickBooks Team
‎July 20, 2024 12:43 AM

QBO Server VERY SLOW

This isn't the kind of experience we want you to have when using QuickBooks Online (QBO), @Leon18. Rest assured, I'm here to guide you to our customer support team to address the issues you're encountering with the system's performance.

 

I appreciate the troubleshooting steps you've taken to resolve the issue. Upon checking, we've received similar reports from other users experiencing the same concern. To add you to the list of affected customers, I recommend reaching out to our customer support team. Here's how:

 

  1. Go to the Help icon and choose the Search tab.
  2. Select Contact Us.
  3. Describe your concern and select Continue.
  4. Choose between Chat with us and Have us call you.

 

Furthermore, I'll share this guide if you need to update your billing information: Manage billing, payment, and subscription info in QuickBooks Online.

 

Please don't hesitate to ping us whenever you have other concerns about the program's system performance. We're here to provide ongoing assistance. Stay safe!

Reply
Leon18
Level 2
‎July 26, 2024 09:44 PM

QBO Server VERY SLOW

Hi,

 

I tried to chat with your support, WAITED for 1 HOUR and gave up....

Reply