The chat feature is not working

Hi there, kudosleb.

I understand the urgency of talking to our Live Support Team to pay and close your account. However, the only way to contact you via email is to start a chat.

Here's how to connect with us:

1. Login to your QuickBooks Online account.
2. Go to the Assistant icon to open the QB assistant window.
3. Select Contact Support Team, then enter your concerns.
4. Click Contact Support Team again.
5. Choose Chat to start a conversation.

One of our representatives can create a case under your company and send emails from there. You may need to chat with them on weekdays.

The Community forum is the only 24-hour support team who can provide steps and articles to help fix your concerns. In your case, it requires pulling up an account and checking the status of your subscription.

To pay for your subscription, make sure to update your billing information. I'm adding these articles to guide you in entering the details and also the steps on how to cancel an account.

• Update billing, payment, and subscription info in QuickBooks Online
• Cancel your QuickBooks Online subscription or trial.

Get back to me if there's anything else you need. I'll stay around until we resolve your concerns.

Well, this is exactly what I have been trying for over a week, but the chat feature is not working. 

Please look at the attached screen shot. It clearly shows how no one assists in the the chat and then something goes wrong after a few minutes and messages start failing to be delivered. In the attached screenshot, the first three messages were delivered, but the forth one failed. 

Here is another screen shot to show how the first message gets delivered (see the check mark), but then no one answers and then messages start failing to get across like the screenshot in the previous message. 

I appreciate the screenshot you've shared, @kudosleb.

I want to ensure you can talk or chat with one of our live agents.

I've read your original post, and I can see you're trying to contact our chat support outside your QuickBooks Online (QBO) account. It's possible that the system doesn't recognize your QBO account that's why it doesn't reply to your chat. Let's try contacting our chat support team within your QBO account. Here's how:

1. Sign in to your QBO account.
2. Click the Help button, then select Contact Us.
3. Enter your question and click Continue.
4. Select Start a chat to connect with a QuickBooks support expert online.

I'm adding this article for more guidance: How and when can I contact Support?

If your message still failed to be delivered or you haven't received any reply, your internet connection may be slow. You'll want to make sure your internet connection is stable.

Come back to this post and let me know how it goes, @kudosleb. I'll be around to provide further assistance.

As always, you can visit our QuickBooks Help page for more articles that may help you in managing your business.

Wishing you all the best!