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ourmaninindia
Level 1
posted
‎May 01, 2022 09:05 AM
last updated ‎May 01, 2022 9:05 AM

unable to link with Paybooks

I was connected this week but it stopped working with "The app was connected by another user" even today when nobody else can be online.

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1 Comment 1
Rubielyn_J
QuickBooks Team
QuickBooks Team
‎May 01, 2022 11:02 AM

unable to link with Paybooks

I'm here to ensure you can link with PayBooks, @ourmaninindia.

 

It could be that the app was transferred to another owner. To fix this, you need to disconnect a third-party app or transfer the ownership to another user. 

 

If you'd like to continue using the app, you'll need the administrator to transfer the ownership. This allows you to take over the app connection for your company.

 

  1. Proceed to Apps and search for the app you're transferring.
  2. Choose the app, then click Get App Now.
  3. Review the message details and select Connect anyway.
  4. Adjust the settings as necessary, then make sure the app is now associated with the new user ID.

 

For more info, please see this article: Transfer app ownership or disconnect apps.

 

In addition to that, let me share this article to help disconnect or delete an account connected to Online Banking.

 

Keep me posted if you have other concerns about managing your connection with PayBooks. I'll be happy to help you always. Stay safe!

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