Your iOS app opens and hangs, it only opens properly on the second attempt.

Let's go through some mobile app troubleshooting steps to address your concern about opening your QuickBooks mobile app, DJO.

A potential cause of this issue is an excess cache buildup in your QBO app. To address this, we recommend refreshing your mobile app and device settings. Please follow these steps:

1. Select the menu at the top right.
2. Then, choose Help & Feedback.
3. Next, click Refresh Data and select Refresh.

If this doesn't resolve the issue, let's refresh your app's data to remove errors that could be causing the problem. Here's how:

1. Go to Settings and pick General.
2. Click iPhone Storage, then tap the QuickBooks Online(QBO) app.
3. Hit the Offload App to free up storage without deleting documents and data.

If the issue persists, I recommend uninstalling and reinstalling the mobile app so the app runs on the latest version with optimal settings.

Moreover, you can always visit our website for more tips and other resources you can use in the future: Self-help articles.

Post a reply if you have any further questions about opening your QuickBooks mobile app. Our Community team is here and ready to assist you with any concerns.

I have done all three suggestions, twice! I am running iPhone 15 Pro Max, With all the latest software updates. They said she was infuriating me and making me consider leaving QuickBooks. It needs fixing by the QuickBooks software team ASAP! 

Sorry about the spelling errors, That was Apples AutoCorrect. Back to the issue at hand, The iOS app is not working properly, And I pay for this service mostly for the app use. QuickBooks, Please fix this immediately, It's been going on too long now, And reaching your Customer Service is a nightmare!

I appreciate that you followed the suggestion provided by my colleague, @DJO. Let me connect you with the Live Support team for further assistance with your concern.

I recommend contacting our chat live support team for prompt assistance with accessing the QuickBooks app. They have the tools necessary to securely access your account and ensure your request is handled quickly.

Here's how you can contact them:

1. Using a web browser, log in to your QuickBooks Online account.
2. Go to the Help icon in the top right-hand corner.
3. Select Search, open any article, and then press the Contact Us button.
4. Choose a topic or enter your question in the box and hit Continue.
5. Follow the prompts and select a way to connect with us.

Additionally, learn how to edit and update an invoice payment using the QuickBooks app. You can also attach receipts to expenses to help maintain accurate financial records on the go.

I admire your hands-on approach to managing your account information in QBO. Know that the Community forum is here to assist you with QBO concerns. We look forward to helping you keep your financial management efficient.