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Good morning,
I am taking over from a previous controller and comparing our balance sheet accounts to their corresponding reports to ensure they are in good shape. We used a Condense utility back in 2014 apparently, which has affected our AR balance by -$2,173.06. This is the exact amount of the variance between our AR balance sheet amount and our AR aging. How do I fix this? It is causing our AR Balance Sheet account to be underreported by that amount.
Hello there, @dlake.
I appreciate you laying out the details and adding a screenshot to your concern. Let's work together to fix your query about matching your reports in QuickBooks Online so you'll be able to get back to business in no time.
The first thing we can do is to ensure that the accounting method of the reports is accurate. This could be something to do with the reports discrepancy.
Alternatively, you can change the AR aging report method to the report date. This is usually the reason why the reports don't match up. Here's how:
If you're still running into problems, consider these:
If the issue persists, you can contact our QuickBooks Online Support Team. They have equipped tools to have a screen-sharing session with them in a safe environment, so they'll be able to investigate this matter for you and find a possible fix.
Additionally, I've added some resources that you can use to learn more about how to personalise and export reports to help you manage your business:
I'm just a post away if you have other questions about your reports. It's always my pleasure to help. Keep safe, and have a good one!
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