Browser will not open a transaction from a report

Thank you for telling us about your scenario, and I also appreciate for effort in looking for a workaround, @user00552.

I'm here to assist you in troubleshooting and determining what's preventing you from completing tasks within the Reports menu. Let's get started.

It seems like browser or cache issues keep interfering with QuickBooks Online. These events can cause problems with the software's features by disrupting the cloud. To minimize the error you've encountered, we can try the troubleshooting methods I recommend below.

1. Try Logging into QuickBooks Online using a private browser.

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

2. Next, let's Clear the browser cache if you can open the transactions in a private window. It indicates a minor bug in the regular browser you've been using.

If everything is okay, we can proceed with running reports. Get some additional insight by clicking this article: Run reports in QuickBooks Online.

We can also use various reports and forecasts to get a clear overview of your current and future business funds. In your free time, visit this page for your guide: Track your cash flow in QuickBooks Online.

Please let me know how the above steps work out for you. I'd also like to help if you need assistance with customizing reports. You can leave a comment below, and I'll get back to you as soon as possible. Keep yourself safe!

tried in Safari and Firefox no improvement.

its affecting all other actions in QBO.  Tried to create a journal entry and sales receipt and they will not open unless I browser refresh.

Appreciate the update, @user00552.

Thank you for sharing the results after following the suggestion discussed by my colleague above. I'm here to help ensure this matter is addressed timely you're able to review your transactions from any of your reports in QuickBooks Online.

Since the issue persists, I recommend contacting our Customer Care Support. You can work with one of our specialists in creating a ticket letting our engineering team investigate the root cause of the problem raised. To do so:

1. Go to Help.
2. Select Search.
3. Click Contact Us.
4. Enter a few describing how you're unable to review transactions in a report in the What can we help you with? text area.
5. Select Continue.
6. Click Chat with us to connect with our team online.

On that same page, I'm also including this article for the list of other reports you can use: Create and Manage Reports in QuickBooks Online. In this reference, you're able to customize the sources and targets of a certain report to display a certain portion of your business's financial activity.

Let me know how it goes in the comments below. Don't forget to include my name, @JonpriL, in your reply so that I can get back here and answer all your concerns about the reports in QuickBooks.

I will but in my experience, you better have an hour to explain the issue, they will want to mirror my computer so they can see it and we usually can't get it to work on my MAC. . . . I will try.  Thanks

Both my coworker and I hare having the same issue. It happened a few weeks ago for a couple of days and then it quit happening. Started happening a gain last Thursday and appears that the issue has not resolved itself. I have tried clearing browsing history, etc to no avail. Please let me know if you find a fix. 

I have been having this same issue in Chrome and Firefox since last Thursday. I cleared my browsers cookies and history. This worked for one transaction to open, but then the issue resumed. QB - you all need to fix this.

Hello @rdeboard,

Thank you for letting us know about the steps you've taken to fix the issue. Allow me to chime in and help you get the support you need for QuickBooks Online.

I've checked, and there are no open investigations related to the problem when opening transactions within a report. Since you've already performed the necessary troubleshooting, please proceed with contacting our QuickBooks Support Team.

This way, they can investigate further and get you back on track as quickly as possible. Our support has the necessary tools to help you in a much more secure space.

Here's how you can reach them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us.

Additionally, you can customise reports and focus on the details that matter the most to you. For additional reference about it, you can visit this article: Customise reports in QuickBooks Online.

I'm post away if you have other questions about managing transactions or running reports. Take care.

AlcaeusF,

This is pretty obviously a system glitch.  where do you suggest I report such a thing? I am not excited about spending  hours of time I don't have to sit on the phone with an Intuit support person who does not understand the issue. This is not operator error. This is a problem with the software. I cannot imagine this has not yet been reported. I have had several clients mention this. All of my staff are having the same issue. This is not isolated to one browser on one machine. 

been having this same issue for weeks and it's really frustrating.

Using chrome on mac - all software is current. Doesn't matter which client i'm in or what subscription they have.

PLEASE FIX!

Thanks for sharing the same concern in this thread, @KeepCreative. It shouldn't take a long time to resolve.

Since the issue persists even after following the suggested fix here, I recommend contacting our Customer Care team at this point. That way, they can get your details and submit a request to investigate it. Rest assured that our engineers will take a closer look at it and find an immediate resolution.

Should you have any suggestions in the future, you can also fill out our QuickBooks Feedback form to help us improve our product and services to you. 

Let me know if you have additional concerns about your browsing experience. We're always around to listen and help. 

I've been in contact with QBO support since 8 days ago. I've sent a video of the issue and they said that I'm the first one to report such thing, I don't even know if that's true. I almost thought it was my device's problem but I tried looking it up online and saw many people are encountering the same issue. Such an inconvenience.

This is beyond inconvenience. Our firm does ALOT of QBO cleanup for clients. this issue basically means we cannot do our work. these are the issues that drive us away from Intuit products.

called Intuit.  Spent an hour going over testing with them on Glance in Safari and Chrome.  In Chrome,  clear All Browsing Data, and close Chrome.  Open new Chrome session in Incognito mode.  I was able to open Sales receipts, Transfer, Expense) repetatively without issue.  Tried the same in Safari, the problem still exists.  Followup call with Intuit scheduled for tomorrow EDT to continue their reporting process  . . . So tiring reporting issues . . .

You're an absolute legend. Thanks for supporting all the folks who have this issue with your time and patience.

I updated my OS last night, attempted to update Chrome but still running current version.
Cleared all browser cache, tried incog, same issue. 

Let me know if I can Venmo you coffee money.

to KeepCreative,

are you saying you are still experiencing this issue with Chrome, incognito window, cash cleared?

Yes.

Still broken for me too

I have not had time to spend an hr on the phone with them but unless someone does they won’t listen. My take is that Their engineers won’t work on it unless a phone call is made to a tech. I am still using Chrome in incognito without issue. 

Anyone else that's still experiencing the same problem? QBO is claiming that the issue has been resolved and I'm the only one that's still complaining. 

This isn't the impression I want to leave you with,  samontecas. 

QuickBooks Online (QBO) works on any browser and it uses browser cache and cookies to run faster but sometimes these can also block web pages from loading.

If you've already verified and performed the steps shared, I suggest contacting our Customer Care Team. They can run a remote viewing session to help identify the root cause of this matter and apply a fix.

You may visit this article to learn more about how to run a report in QBO:

• Run reports
• Customize your reports in QuickBooks Online

If you need further assistance in managing transactions or running reports, leave me a comment below. It's always a pleasure to help you. Take care.

I am still having the issue yes. It seems Intuit/ QBO is actively ignoring it at this point. The issue is not just transactions. It is for any link inside the software; i.e.opening reports, quick links from reports, links to add file access to different users, etc. Users should not have to clear their cookies & cache after 2 or 3 actions in any kind of software. That Intuit has not addressed this is ridiculous. I switched to the app so I can actually get work done. The app seems to work smoothly. This issue seemed to come up after QBO did a recent update. Makes me wonder if they are just forcing us to move to the app.

Good job on using the QuickBooks app as your workaround, @rdeboard. Let’s sort this out as I walk you through the process of reaching out the department that best handles this.

Before proceeding, are you getting any error message upon selecting a transaction or links from the report? This helps us check if there's a reported case about this one.

To clarify, you don't need to switch to the app as you can access your QuickBooks Online account here. This will help you run your business on the go—anytime, anywhere.

I understand the convenient of reviewing your transactions and links associated in a report. With this, I highly suggest contacting our Support Team. They have the tools to pull up your account and investigate this issue further. Please know that our live chat is available 24 hours GMT from Monday-Friday.

Here’s how:

1. Go to the Help icon.
2. Choose the Search tab and then Contact Us.
3. Enter a brief description of your concern.
4. Hit Continue.

You’ll want to visit these guides to know more about personalizing reports to get the data you need:

• Customise reports in QuickBooks Online
• Common custom reports in QuickBooks Online

In case you want to keep a copy of your report, you can go to the Print reports section on this article: Run reports in QuickBooks Online.

I’d love to hear any update on how the call goes. I'll be here if you have other QuickBooks concerns. Stay safe and have a good one.

Why does there need to be a workaround? Why can't your engineers just fix the bug? The program is not properly working and its very disappointing