I have got some troubleshooting steps with your reports, @dileepa-chethan-.
It is my top priority that you can generate the GSTR 2A mismatch report swiftly in QuickBooks Online. Thus, you can compare your purchases in QuickBooks with your suppliers' invoices uploaded on the GST portal.
Here are some things you can check to generate the GSTR 2A report without a moment's delay:
- The Financial Year and Report Period are right.
- API access should enable in the GST portal.
- The GSTIN and Username are correct to get the OTP.
- Ensure that the legal name of the registered person and the trade name of the company is accurate.
Once confirmed and the issue persists, I'd recommend doing primary troubleshooting steps to isolate the problem. To start, I'd suggest logging in to your QBO account through incognito. This way, you can check if it's a browser-related issue.
Here are the keyboard shortcuts:
- Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
- Ctrl + Shift + P (Microsoft Edge)
Once logged in, re-run the report to verify if it's already performing well. For more details, check out this article: GSTR 2A reconciliation in QuickBooks. If that works, you'll want to clear the cache of your regular browser to clear out the previous stored browsing data. Using another supported browser is a great decision too.
Additionally, to help you understand the various GSTR2 reports and other related matters, visit the links below.
Lastly, did you receive any error messages while generating the said report? If so, could you please let me know or attach a screenshot in this thread? This way, I can investigate the main cause and provide you the most suitable resolution quickly.
Just click the Reply button underneath to leave a comment. I'm here to help you with your reports. Keep safe.
