I have full access to reports but am unable to view the Business Snapshot Report. I was previously able to access it without any issues. What's the problem?

I’m here to assist you in accessing your Business Snapshot Report once again.

The problem you're experiencing is a possible cause of a cache issue. Browsers use cache to speed up the loading of web pages, but over time, this can lead to unexpected behavior in applications.

To resolve this, log in to your QBO account using an incognito or private browser window. This will enable you to work with a clean slate. Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

Then, try to access the report again. If it's successful, clear your regular browser's cache to remove specific issues and help the program run efficiently. Also, you can use other devices and supported browsers to ensure everything works as expected. 

In addition, you can generate reports for your inventory to monitor the sales and current status of your products and services more effectively.

Please don't hesitate to reach out again if you have further questions about managing your reports in QBO. We'll be right here to help anytime.

I tried to log in in incognito and in a different browser but it's still the same.

I appreciate your efforts in performing the troubleshooting steps my colleague suggested, @Majella. I see that the access rights error is still occurring, I will direct you to our Live support to resolve this issue.

Contacting our QuickBooks Online (QBO) support can help open your account in a safe environment to locate the root cause of why you can't access the financial reports, and provide a resolution. Here's how:

1. Click the Help icon.
2. Select the Search icon and click Contact Us below.
3. Enter a brief description of your concern and click Continue.
4. Select Chat or Callback to connect with us.

Once you can open the reports, check out this article to learn how to display the necessary information and columns in the report: Customise reports in QuickBooks Online.

We're eager to keep discussing financial reports or any related questions you have. Simply leave a reply below. Take care, and enjoy the rest of your day.