We appreciate you visiting the Community, Nica.
Let me share some troubleshooting steps to overcome the error you received when navigating QuickBooks Online (QBO).
There are instances when a browser can be full of corrupted cache files that cause unexpected behavior when generating reports or performing different tasks with QBO. This can be resolved by troubleshooting the browser to prevent using the accumulated cached file that causes unexpected behaviors.
Beforehand, we can check if these transactions have been deleted from the system and verify if it's indeed a browser-related issue through the audit log. Here's how:
- Head to the Gear icon, then the Audit log.
- Utilize the filters to choose the appropriate User, Date, or Events for a more precise result.
Once confirmed that transactions have been deleted, you can recreate them using the details from your audit log to maintain accuracy.
However, let's begin troubleshooting your browser if there's no record found for the suddenly deleted transactions and address concerns when generating a report by utilizing a private window.
You can refer to these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
If it works, clear the cache from your regular browser to refresh the website's preferences. Also, please consider using a supported browser for the best and most secure experience.
Moreover, you might want to review this article if you need to modify reports to meet specific business needs and save their current settings for future use: Customise reports in QuickBooks Online.
Don't hesitate to visit this forum for additional queries about resolving errors when performing different business tasks or other concerns related to QuickBooks Online. We're here to help.
