Hello there, danlakey. Thanks for reaching out about this. Just to give you a bit of context, since Soldo is a third-party app, the sync connection between Soldo and QuickBooks is built and managed on Soldo's end.
QuickBooks acts as the destination where the data is stored, so when a sync issue arises, it's usually the integration itself that needs attention, not something we can adjust from QuickBooks.
Because of that, Soldo's support team will be your best bet here. They have direct access to the integration settings and can pinpoint exactly where the sync is breaking down. To find their contact information directly inside QuickBooks, just head to the Integrations icon (beside the bell icon on the top right) > Search for Soldo, and open the app details. Their contact info will be listed right there.
If you have more questions or need clarification, just let us know. We’re here to help.
