Hi there, andcokl.
Correct me if I'm wrong. Are you referring to the Banking page? If so, it could be the systems automatically detects the name of the payee. That would be the reason why payment is showing with a different payee. We can correct the payee's name anytime you want. To guide you further, please follow these steps:
- Click Banking on the left panel.
- Within the For Review tab, select the transaction that you want to correct.
- Click the Vendor/Customer drop-down arrow. Then, select the appropriate name for this transaction.
- Click the X icon. In the Payee's column, we'll see the payment's payee has been changed to the right one.
On the other hand, if you're referring to the bank statement or a printed record from your bank, I would recommend reaching out to them. They're the ones who take charge when there's something that should need to be corrected on your bank statement. It's the best way to get e thorough explanation of why it's showing differently in your bank statement.
You may want to check out these articles. It's all about managing downloaded transactions in QBO:
I'm always around if you still need a hand with this. Just let me know by commenting below. Keep safe!
