Hi there, sales202.
I know how the error message cause in filing GSTR3b. Before I route you to our support, let me provide troubleshooting steps first to fix the error.
There are times that the browser keeps outdated Internet files and needs to be cleared. This is done once in a while because it can cause websites to receive an unusual error message.
I suggest logging in your QuickBooks account using a private browser. This way, you're able to verify if the issue is caused by a full cache. This might be also the reason that GST Reports are not generating properly.
Use these keyboard shortcuts:
- For Firefox, press Ctrl + Shift + P.
- For Chrome, press Ctrl + Shift + N.
- For Safari, hold down Command + Shift + N.
If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online. If the steps above didn't work, use another supported browser as alternatives.
On the other hand, we're unable to call you directly from one of our support. This is because we have other ways for you to get in touch with our representatives to ensure you are routed to the right support team. I recommend going to the Help icon. From there, you can contact us through messaging.
Here's how to contact them:
- Log in to your QuickBooks Online (QBO) account. Then, go to the Help menu.
- Type your question in the search box below.
- Choose No, I still need help.
- Select Contact QuickBooks Support.
- You'll be routed in the Choose a way to connect with us page.
- Choose Chat.
Please refer to this article to help you identify different errors in GSTR1 and GSTR3B and how to rectify them in QuickBooks: JSON errors in GSTR1, GSTR3B.
Please don't hesitate to get back to me if you have additional questions. It would be my pleasure to help. Have a good one!
