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Level 1

GSTR3B report error

The Section 3.1(c) in GSTR3B report is not taking the value of nil rated supplies made to composition taxpayers. 

As per the quickbooks page

the section 3.1(c) in GSTR3B should include Nil rated and exempted supplies from following class of GST registration types 1. SEZ  2. Overseas.

This is absolutely wrong. 


As per the law the 3.1(c) of GSTR3B report should include Nil rated and exempted supplies from following class of GST registration types 

  1. GST registered- Regular
  2. GST registered- Composition
  3. GST unregistered
  4. Consumer


Due to this the values pulled inthe report are wrong for nil rated and exempted supplies.  

Kindly get this corrected

Joesem M
QuickBooks Team

GSTR3B report error

Hello there, @celofe.


As mentioned by my colleague on this thread make sure that the address of your customers and products is correct. This way, the report will show the correct information for Nil, rated, and exempted supplies.


Also, make sure you use forms, and not journal entries for your sales and purchase transactions that are subject to any GST rate, including Exempt and Nil.


However, if all the transactions are correct, I'd suggest contacting our Customer Support Team. They can review the report and provide troubleshooting steps to fix this. 


Here's how to reach them:


  1. Go to the Help menu.
  2. Choose Contact Us
  3. Enter your specific concern in the What can we help you with? box. 
  4. Click Start a message.
  5. Enter your contact details. 


To ensure we address your concern, our representatives are available from M-F 9:30 AM to 6:00 PM IST.


Also, I'm adding this article that will fix the JSON error while exporting GSTR3B reports: JSON errors in GSTR1, GSTR3B.


Please continue to visit us again and post questions if you need more help with QuickBooks Online. I'll be more than happy to answer them for you. Take good care!


Level 1

GSTR3B report error

Address of the customer and product details are all correct.

As stated earlier your algorithm for picking up the values is incorrect. 

As per your algorithm the nil rated supplies to GST registered-composition customer shall not be populated in the 3.1(c) row of the GSTR3B report. 

there is need to correct your algorithm in order to make sure that GSTR3B is accurate.

Level 1

GSTR3B report error

For further clarification i am sending you exact details of what all should be populated in each row.


  1. 3.1. Outward supplies and inward supplies on reverse charge i.e. Details where tax is payable by you


These details are further broken down into the following. For each of these you must provide, the total taxable value (total which has been invoiced). And then further break this up into IGST, CGST, SGST/UTGST and cess if any.  Do note that you do not have to provide invoice level detail here. Only the consolidated values for the month must be provided. You do not have to provide GST rate, only the total tax values.

(a) Outward taxable supplies – Do not include supplies which are zero-rated, or have a nil rate of tax or are exempt from GST. These must be provided separately. Include only those supplies on which GST has been charged by you.

Value of Taxable Supplies = Value of invoices + value of debit notes – value of credit notes + value of advances received for which invoices have not been issued in the same month – value of advances adjusted against invoices

Details of advances as well as adjustment of advances against invoices are not required to be shown separately.

(b)    Outward taxable supplies (zero-rated) – here include only those supplies on which GST rate is zero. Zero-rated supplies are exports or supplies made to SEZ.

(c)     Other outward supplies (nil rated, exempt) – include supplies which are exempt from GST or are nil rated. Nil rated supplies are those for which the GST rate is nil. Or which have been kept exempt from GST. For e.g. salt, puja samagri, curd, lassi, fresh milk. These goods are exempt from GST.

(d)    Inward supplies (liable to reverse charge) – provide details of purchases made by from unregistered dealers on which reverse charge applies. In such cases, you have to prepare an invoice for yourself and pay the applicable GST rate of tax.

(e)    Non-GST outward supplies – details of any supplies made by you kept wholly out of GST. For eg, alcohol and petroleum products.