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John Melody
Level 2

I am using QB Online in Ireland. I am trying to enter a bill from a UK supplier which would normally go in with the VAT code of RCS. QB not gives an error when entering?

 
13 Comments 13
RaymondJayO
Moderator

I am using QB Online in Ireland. I am trying to enter a bill from a UK supplier which would normally go in with the VAT code of RCS. QB not gives an error when entering?

I'll share some insights regarding this, @John Melody

 

QuickBooks Online (QBO) Ireland has the default RCS VAT code. That's why the system didn't prompt you an error when selecting it on the bill from your UK supplier.

 

To view the list of the default codes, let's go to Taxes from the left menu. Then, select Edit rates under the Edit VAT drop-down bar. Here's what it looks like: 

DefaultVATRatesInQBOIreland.PNG

 

We always want to ensure we're compliant with Ireland's rules and regulations. Thus, visit their website for more information: VAT Rates Overview

 

Lastly, you can check out our resource hub to get links about managing your tax-related tasks in QBO. 

 

Please let me know if you need anything else. We're always here to help. Keep safe. 

John Melody
Level 2

I am using QB Online in Ireland. I am trying to enter a bill from a UK supplier which would normally go in with the VAT code of RCS. QB not gives an error when entering?

Raymond, THanks for your response. 

 

I am getting the following error when trying to enter a bill from a UK supplier. Normally I would use the RCS VAT code for this and it worked perfectly up until recently. Now I get the following error.

 

 

RCS_Issue.png

John Melody
Level 2

I am using QB Online in Ireland. I am trying to enter a bill from a UK supplier which would normally go in with the VAT code of RCS. QB not gives an error when entering?

Following on from my previous post - this issue has just arisen and used to work correctly. However, since Sep 1st. the Irish VAT rate has changed from 23% to 21% but I notice the RCS rate which is a built in rate has not changed. I think this is the problem. If I try to create a new RCS VAT rate it does not behave in the same way as the built in RCS rate ( adding the vat to both the sales and the purchases). 

 

My VAT3 report is not correct now and I need to get this fixed urgently as I cannot enter any UK invoices. 

 

 

RCS_Rate_Description.png

MichelleBh
Moderator

I am using QB Online in Ireland. I am trying to enter a bill from a UK supplier which would normally go in with the VAT code of RCS. QB not gives an error when entering?

Hello there, @John Melody.

 

I appreciate you for providing a screenshot of the error you've encountered while entering a bill in QuickBooks Online. I know how you feel about going through that error for several days. 

 

The error "We're sorry, QuickBooks encountered an error while calculating tax. Try re-selecting the tax rate or reentering the product/service items and saving the form again" is currently under investigation. Rest assured, our product engineers are working tirelessly to resolve the error. 

 

With this, I'd recommend contacting our Customer Care team since they can add you to the list of affected users. Once added to the list, you will receive email updates as soon as they already resolved the issue. 

 

Here's how: 

 

  1. Go to the Help (?) icon, then click Contact Us
  2. Type the error you've encounter in the description field, then hit Let's Talk
  3. Choose an option you want to use, then complete the necessary information.

 

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays. You can also request a callback, so you won't have to wait on the line. 

 

I've also attached a helpful article about how to manage a tax rate in QBO. 

 

Also, know that you can always visit our Help Articles page for QuickBooks Online in case you need some reference for your future tasks.

 

I'm just posting away if you have other questions. Take care always.

John Melody
Level 2

I am using QB Online in Ireland. I am trying to enter a bill from a UK supplier which would normally go in with the VAT code of RCS. QB not gives an error when entering?

Is there any update on this ? Do you have a date by when this is likely to be fixed? 

Charies_M
Moderator

I am using QB Online in Ireland. I am trying to enter a bill from a UK supplier which would normally go in with the VAT code of RCS. QB not gives an error when entering?

Thanks for checking this with us, John Melody.

 

To give you an update, the investigation INV-27679 about the Error: "We're sorry, QuickBooks encountered an error while calculating the tax" is still in progress. Our engineers are working on coming up with a permanent fix for everyone who is affected.

 

If you haven't tried contacting us, I suggest doing so. This way, your company information will be added to our containment list for easy dissemination of updates. You can follow MichelleBh's instructions on how to reach us.

 

You'd also want to check out the following resources to learn more about managing taxes including VAT:

Be sure to get back to me if you have other concerns. I'd be more than happy to assist you further. Wishing you well.

John Melody
Level 2

I am using QB Online in Ireland. I am trying to enter a bill from a UK supplier which would normally go in with the VAT code of RCS. QB not gives an error when entering?

Hi 

 

I can't follow MichelleBh's instructions on how to reach you as I don't know what interface she is using. 

 

I don't have a Help option on the interface I am using.  I am using a desktop and I can't find a HELP option with a Contact Us anywhere. 

 

John.

 

 

ChristieAnn
QuickBooks Team

I am using QB Online in Ireland. I am trying to enter a bill from a UK supplier which would normally go in with the VAT code of RCS. QB not gives an error when entering?

Hi there, John Melody.

 

The steps shared by MichelleBh above on how to contact our support is for QuickBooks Online via a browser. Since you've confirmed that you're using the desktop one, the Help menu is located at the top and beside the Window menu. I've attached a screenshot below for visual reference.

 

 

 

 

However, if the issue still persists, I recommend uninstalling/reinstalling the QuickBooks app. This is to ensure you get the most recent version of the application. You can get the detailed steps in this article: QuickBooks App for Windows and Mac: General support.

 

If the issue persists, I'd suggest using this test drive for the meantime. This way, you're able to get in touch with our support so they can add you to the list of affected users: https://qbo.intuit.com/redir/testdrive_hk

 

 

Please refer to this article on how to run a report that will reflect all payments made to suppliers: Run a report with supplier totals.

 

Please know I’m only a post away if you need further assistance. Thanks for dropping by and take care!

John Melody
Level 2

I am using QB Online in Ireland. I am trying to enter a bill from a UK supplier which would normally go in with the VAT code of RCS. QB not gives an error when entering?

Apologies, I thought I needed to use the forum to make contact not my QB Online account. 

 

I see what Michelle is talking about now. 

ACcp1
Level 2

I am using QB Online in Ireland. I am trying to enter a bill from a UK supplier which would normally go in with the VAT code of RCS. QB not gives an error when entering?

Can anyone help with this I am entering uk supplier invoices into quickbooks desktop version and need to set up VAT codes for revenue returns. 

Maybelle_S
QuickBooks Team

I am using QB Online in Ireland. I am trying to enter a bill from a UK supplier which would normally go in with the VAT code of RCS. QB not gives an error when entering?

Glad to have you here in the Community, @ACcp1.

 

Let me share some information about the changes in the VAT code.

 

From January 1, 2021, there will be VAT code changes. The UK VAT registered businesses may need to consider reviewing Import VAT (also known as PVA Import or Postponed VAT accounting), which must be reflected in the VAT return.

 

If your business receives imported goods from outside of the UK and is registered for VAT in the UK, you may need to review the Import VAT on your VAT return. There will be no changes to the treatment of VAT or how you account for the movement of goods between Northern Ireland and the EU.

 

To create PVAT 20% code, you'll have to create first a new VAT Item, a VAT group consisting of another new VAT Item, and an already existing VAT Item. You can check this link for the steps and other information: How to create PVAT 20% and 0% codes in QBDT.

 

I've also added this link about how to submit a VAT return: Submit a VAT return to HMRC (MTD for QBDT).

 

Don't hold your back to drop a comment below if you have other questions. I'm more than happy to help. Take care!

ACcp1
Level 2

I am using QB Online in Ireland. I am trying to enter a bill from a UK supplier which would normally go in with the VAT code of RCS. QB not gives an error when entering?

Thank you, however I am an Irish company in the Republic of Ireland and need to enter purchases from the UK with 20% VAT. I can not use the EC code and unable to set up a NON EU vat code. 

How can I set this up?

Angelyn_T
QuickBooks Team

I am using QB Online in Ireland. I am trying to enter a bill from a UK supplier which would normally go in with the VAT code of RCS. QB not gives an error when entering?

Thank you for getting back, @ACcp1.

 

Allow me to provide additional information about this topic.

 

Due to the Brexit impact, you need to report VAT separately to the Revenue in Ireland and another to the UK for the purchased goods or services. Thus, you may use the Standard (S) VAT code when purchasing supplies from a UK VAT-registered supplier. Then, create a VAT code and linked VAT items manually.

 

Moreover, I would recommend working with a tax expert or professional accountant. This way, they can review books securely and record your taxes and purchases accordingly.

 

For more tips about the temporary VAT change and submitting VAT returns, I recommend checking out these links:

 

 

If you have any other questions about associating VAT to your purchases, please let me know by adding a comment below. Have a good one!