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VM Appraisal
Level 1
posted
‎March 11, 2022 03:16 PM
last updated ‎March 11, 2022 3:16 PM

Quickbooks Appointment

I had an appointment for payroll service that QB makes you pay $500 upfront for. No one called me and QB missed the appointment. I spoke with support online who had me sitting and waiting an hour and still no rep called. Now i have to miss work again on Monday in attempt to re-schedule. No $$ off, nothing. Now the support team wont even answer my texts. I have no new appointment. No call. This is all for tax purposes, which is due in a month. My tax preppers were aware of todays appointment and expected to complete their end on Monday. Now I dont know what to do because quickbooks decided to just stop answering or caring about my business. I'd cut ties right now if it wasnt tax season. This is insanely unprofessional. I have the confirmation emails, texts and support chat all saved.

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1 Comment 1
GebelAlainaM
QuickBooks Team
QuickBooks Team
‎March 11, 2022 04:44 PM

Quickbooks Appointment

I hear your sentiments, @VM Appraisal. I'll make sure to get things done for you and you'll be able to get a call from our support team.

I understand the urgency of this matter, but we're unable to access your account in the Community space due to security concerns. That's why I'd recommend calling support once more.

Here's how:
 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help.
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.
     

Please refer to this article for the time schedule: QuickBooks Online Support.

You can check out this article and find helpful articles, video tutorials, and more in QuickBooks Online.

If you have any other concerns with your books, please don't hesitate to post them here in the Community forum. I'll get back to you as soon as possible. Take care!

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