Sales Tax Setup

Carreola · ‎December 11, 2021

When I go to the Sales Tax page it just says "this agency is partially setup (code:INDIRECTTAX-10393.") It does not provide anyway to edit an agency. I have had this issue for months since I got the program. This issue has been going on since 2020 and there has been no explanation whatsoever. I’ve called customer center, I’ve contacted various time and nobody knows how to fix the issue. Also there is no refund for a technical problem that is being occurred on quickbooks end not the customer. And yes I have tried clearing my cache, opening a private browser etc…

Rose-A · ‎December 11, 2021

Good day, Carreola .

Since you're unable to edit your sales tax agency, I'd suggest getting in touch with our QuickBooks Online Support who can investigate this further.

All account-related concerns need to be directed to our phone support for security purposes. Here's how to connect with us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

I'm adding these articles to know more about sales tax works in QuickBooks Online:

Set up and use tax in QuickBooks Online.

Create or delete a sales tax adjustment.

Feel free to drop by anytime if there's anything else I can help you with. Have a good one.

Carreola · ‎December 12, 2021

Rose-A,

I have done that more than once and all they tell me is “there is furthermore investigation being made for this issue”. The issue has been going on since 2020. All I say is it is unfair since we still have to pay fully for a system that is not working properly.