Sales Tax

fabioloprese · ‎November 26, 2023

Hello everyone, I am a small company in italy. I want to set up the sales tax, but when I go to the tax->configure tax section I enter the data it asks me for: tax agency name, tax period start, frequency of submission, reporting method and business register number, once I enter this data I get the following message "The Tax Group requires at least one purchase or sales rate (code: "INDIRECTTAX-19777")". Can anyone help me?

JamesAndrewM · ‎November 26, 2023

Thanks for joining the Community forum and sharing the details of the error you encountered while setting up your sales tax. Worry no more. I'm here to help you to the best I can to help you successfully set up your sales tax.

For now, you perform basic troubleshooting steps to see if it is a browser issue. Sometimes, your search engine's cache and cookies become corrupted, causing problems when accessing websites or opening files. To begin, open your QBO account in an incognito window. It will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers.

I'm including these articles you can use in the future while working on tasks in your QuickBooks Online Account:

Clearing the cache will reboot the system, allowing you to work with clearing the cache. It will also help you remove junk files that slow down your work. If you have further questions about your sales tax or any QuickBooks-related concerns, comment below, and I will answer them in any possible way. Have a good one!

fabioloprese · ‎November 27, 2023

Thank's for yout time James. I've tried the step that you suggest, but it doesn't work. I have tried both logging into quickbooks in incognito mode and following the guide you linked, but nothing seems to work. I keep getting the same error.

GebelAlainaM · ‎November 27, 2023

Thanks for getting back to the thread, @fabioloprese.

I appreciate all the efforts you've exerted to export a profit and loss report to Google Sheets. I'd like to redirect you to the best support group available to get this address right away.

Since the suggested troubleshooting steps provided by my colleague didn't work, I recommend contacting our QuickBooks Support Team. This way, they can further check on this matter and provide in-depth troubleshooting steps to get this resolved. They can also create an investigation ticket if other users are experiencing the same.

Here's how:

From your company file, go to the Help menu.
Select Contact Us.
Enter your concern, then select Let's Talk.
Choose a way to connect with us:

Start a chat with a support expert.
Get a callback from the next available expert.

You can see this article for the support schedule: QuickBooks Online Support.

Once you've successfully set up your sales tax, you can refer to the following articles for future reference in managing sales tax payments in QuickBooks:

Don't hesitate to leave a comment below if you have other concerns or follow-up questions about this. I'm always here to help.

ameritex1 · ‎January 28, 2024

I wish someone could help me too. Did you finally get it to work. I still haven't and i can not get quickbooks to fix it. I guess i am going to have to find others to file a class action lawsuit. I have to get this to my cpa for year end and I can not post any of my payments to my tax office!!! quickbooks does not care. I haven't eve received a discount or anything. there is no work around. there are not journal entries either to manually do it. no one helps!