Hi there, @Jean. We can take certain troubleshooting steps to resolve the issue where some sales orders are showing as Not Available in QuickBooks Online (QBO).
Let's start by logging in and out of your QBO account to see if the issue is related to the browser you are using. If the problem persists, please try accessing your account through an incognito/private window or use a different supported browser to ensure enhanced privacy by preventing the browser from saving history, cookies, and site data.
However, if the issue continues after following all the troubleshooting steps, I recommend contacting our Live Support team for additional assistance. They have the tools and capabilities to investigate this further on their end and implement a fix immediately.
1. From your account, click the Help (?) icon at the top right corner.
2. Click the Search tab and enter your concern.
3. Select the Chat option. Our live support team will reach out to assist you during their available hours.
You can also check our contact article page to view the available hours and determine the best time to reach our Live Support team.
Feel free to leave a comment below if you have any other questions.
