ACCOUNTANT CASE STUDY | INTUIT QUICKBOOKS | SINGAPORE

TNB Global Outsource Pte Ltd (TnB) was founded by Alex Bong and Lily Tan. The firm had been focused on providing outsourced accounting and business performance evaluation services using QuickBooks desktop as the accounting solution. When QuickBooks Online Accountant launched in Singapore the team at TnB recognised that a more efficient solution may be available.

TnB moved clients onto QuickBooks Online and that has provided many efficiency savings to both their clients and the practice. The increased capacity within the firm that the productivity improvements introduced has allowed TnB to upskill their team and expand their services offering to include a comprehensive business transformation and data analytics solution. The services they deliver now are forward looking and provide information that is vital for business growth.

TnB is one of the top reseller for Quickbooks Desktop and had been using the system since the practice began. The team had to regularly go to visit clients to pick up a copy of their financial data and invoices for keying into the system. It was time consuming, cumbersome and error prone.

They spent a lot of time performing administrative tasks and craved more time to help their clients to grow.

Being a desktop version meant that TnB rarely had a real-time view of their clients finances which made it difficult to be proactive. This approach meant they could only see historical data and the financial impact of what had happened in the business. They did not have a current view so were unable to identify potential issues before they occurred.

TnB decided to introduce QBO to a few of their clients and the feedback was positive. Their clients loved the clean and easy to use interface. They found the graphical reports easy to understand which ensured the data was more useful.

Clients are now wanting to use the system, which is a huge change. All duplicate keying has been eliminated and much of the transaction entry has been automated which has cut costs and provided additional staff capacity within the TnB team.

We are pleased we made the move to QuickBooks Online it has provided us with productivity improvements, enhanced collaboration between staff and clients and delivered real business results.

QuickBooks Online has made it easy to stay on top of client work during the global pandemic. With so many employees and clients working remotely, QBO provides TnB with the flexibility they need to stay connected wherever they go. It also means their data is protected by stringent security. They have the insights they need to not only react to changing business conditions, but also provide clients with pro-active and timely advice.

TnB and their clients are impressed with QBO, they now have one common platform for communication. The TnB team can message clients requesting information or files and nothing is lost or overlooked. The streamlined workflows ensure open and transparent communication. 

The Work Tab in QuickBooks Online Accountant has improved the allocation of work within the firm. Managers can effortlessly keep track of staff capacity and identify potential gaps and fill them before billings are impacted.

TnB have made the transition from compliance to advisory, thanks to the increased efficiencies and productivity savings that QBO delivered. The team are able to fully utilise their skills and training to have the greatest impact on their clients businesses. 

They are no longer wasting time visiting clients to collect source documents and re-keying data, the team have been able to build upon their already impressive skills to deliver the important training and advice that small business owners crave.