Hi michael-green,
I would recommend contacting our phone or chat agents to see your setup and investigate this further. They have the necessary tools to gather more information like taking screenshots and other details which can help us get to the bottom of this.
- Click the Help menu and choose Contact us.
- Enter short details of your question and click on Let's talk.
- Choose from Chat or Call us.
Feel free to post back here where you have other questions.
