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gagan-ttp
Level 1

Are other accountants finding that the quickbooks bank feeds is missing? Its missing for a significantly periods in 4 different months its more work than working on excel

Bank feeds missing for over a fortnight worth of transactions to month and a half.
2 Comments 2
Daniela_A
QuickBooks Team

Are other accountants finding that the quickbooks bank feeds is missing? Its missing for a significantly periods in 4 different months its more work than working on excel

Hello there, @gagan-ttp

 

I can see that your bank connection is causing some issues. Just a heads up that the information QuickBooks Online receive depends on what your bank shares with us. If you are connected using a standard feeds connection, let's perform a manual update on your bank account. 

 

Here's how:

 

  1. Click on the Banking/Transactions tab.
  2. Under the Banking page, click on the bank account name.
  3. Click on the Update button.

 

 If after doing the manual update and the transaction is still missing, I'd recommend utilizing this article for more ways to find transactions: What to do if you can’t find downloaded transactions in QuickBooks Online.

 

Once you have your latest online transactions, here is the reference you can use to review and put them into the correct accounts in QBO: Categorise and Match Online Bank Transactions in QuickBooks Online.

 

If you need further assistance with your online bank feeds, I'm always available here to help. I'll keep an eye out for your response. Take care.

TFletch
Level 1

Are other accountants finding that the quickbooks bank feeds is missing? Its missing for a significantly periods in 4 different months its more work than working on excel

YES!!!   I have not had a transaction come in since 3/8/23.   I do the manual update and it updates the bank balance, but never brings in the transactions to "add" or "match".  I even deleted the bank account and added it back in as if a new bank account.   I've called and was told others had this issue and they'd put it in so a case could be opened.  This is frustrating.