Thank you for reaching out to us regarding the issues you’re experiencing in QuickBooks Online (QBO), Leigh33. I see the importance of your workflows running smoothly.
Currently, there are no reported system-wide disruptions or outages in QBO at this time. However, if you’d like to double-check at any time, you can visit our QuickBooks Status Page to verify if there’s a service interruption or scheduled maintenance impacting the platform. Rest assured, we actively notify our customers in advance if services are down.
Meanwhile, can you share with me the name of the financial institution you're having an issue with? Are you seeing an error message or a connection update failure in your bank feed?
Could you also clarify whether you’re uploading transactions or attachments? What issues arise when trying to split expenses? Is it a feature malfunction or something else? Any additional details will ensure a timely solution.
For now, I suggest manually updating your bank feed connection. Here's how:
- Open your QuickBooks account.
- Go to the Transactions menu, then Bank transactions.
- Click Update.
- If asked, enter your Multi-Factor Authentication (MFA). Then select Continue update.
If you see issues or errors, learn how to fix online bank connections.
Regarding the issues uploading transactions, please ensure the file type and size meet the system requirements. Supported files include CSV, .txt, .qbo, or .ofx. You can include up to 1,000 lines per upload. Each line contains one transaction.
If splitting expenses is not functioning as expected, use a different browser or an incognito window (Google Chrome works best with QuickBooks Online), or double-check that the expense details, such as the categories and amounts, are correctly formatted before saving.
Please provide us with additional details or questions if the above steps do not resolve the issue. We'd be glad to further work toward a resolution.
