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Viola Zhou
Level 1
posted
‎January 31, 2025 05:18 PM
last updated ‎January 30, 2025 11:03 PM

Assistance Required for Adding EUR & NZD Bank Accounts in QuickBooks

Dear QuickBooks Support Team,

 

I am reaching out for assistance regarding an issue we are encountering while attempting to add EUR and NZD bank accounts in QuickBooks using the Get Direct Bank Feeds feature.

 

Currently, we have successfully set up our Australian bank accounts using the standard BSB + Account Number format. However, when trying to enter the account numbers for our EUR and NZD accounts, we receive the following errors: "Only numbers allowed for account number."

"That account number is too long." (when including the currency code, e.g., 908178EUR00001)
"That account number is too short." (when entering only the numeric portion, e.g., 90817800001)
Our client has provided us with these account numbers, but they seems do not match the format QuickBooks requires.

 

We have tried the following solutions without success:
- Removing the currency code (EUR/NZD) from the account number.
- Padding the account number with leading zeros to match the expected length.
- Checking our bank portal for alternative account formats.
- Selecting “Foreign Currency Account” in QuickBooks while adding the bank accounts.


Unfortunately, none of these attempts have resolved the issue, and we are unable to proceed with setting up the direct bank feeds for our EUR and NZD accounts. Could you please provide guidance on how we can successfully add these accounts? If QuickBooks does not support direct feeds for these account types, please advise on the best alternative method to import transactions (e.g., manual bank feed import).

 

Looking forward to your prompt assistance!

[removed screenshot]

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1 Comment 1
Carneil_C
QuickBooks Team
QuickBooks Team
‎January 31, 2025 07:29 PM

Assistance Required for Adding EUR & NZD Bank Accounts in QuickBooks

The errors you've encountered might be related to your foreign bank account not being supported or an incorrect bank number, Viola. With the information below, you can seamlessly add your account to QuickBooks Online (QBO).

 

First, ensure that you enter the accurate bank number. Then, you'll want to check if your bank is listed as a supported bank institution. If it is, you can turn on the Multicurrency feature to add your banks with different currencies than your home currency.

 

Once Multicurrency is enabled, you can't turn it off or modify your home currency. This is because currency conversion information will have to be accounted for in the system moving forward. If you’re unsure, we recommend talking to an accountant.

 

Once you're ready, here's how you can do it:

 

  1. Go to Settings, then select Account and settings.
  2. Click Advanced.
  3. In the Currency section, choose Edit ✎.
  4. From the Home Currency ▼ dropdown, select your currency.
  5. Tap the Multicurrency checkbox and confirm that you understand that you can't undo this option.
  6. Tick Save and Done.

 

Alternatively, you can manually upload your bank transactions to QBO if confirmed that your account isn't supported. You can also request bank support from your QuickBooks Online account.

 

Moreover, manage your transactions after uploading them to keep everything in place.

 

I'll be on the lookout for any further questions you may have about adding bank accounts. Don't hesitate to reach out to the Community whenever you need to. Take care!

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