Bank feed for new Ubank is not working. Is there any update?

Hi ukgautam100,

Thanks for posting in the Community! Do you have any error on your UBank account? Here's what to do if you get a bank error or can't download transactions in QuickBooks Online.

Do a manual download

1. Go to Bookkeeping, select Transactions, then select Bank transactions.
2. Select Update.

If you've recently updated your bank's login details, you'll need to update that info in QuickBooks Online as well. Here's how:

1. Go to Bookkeeping, select Transactions, then select Bank transactions.
2. Select the tile for the bank account. Then select the Edit ✎ icon.
3. Select Edit sign-in info.
4. Update your info as needed.

For more information, you can also check on this article: What to do if you get a bank error or can't download transactions in QuickBooks Online. 

In any case if you encounter the same issue after doing the troubleshooting steps provided above, please contact our support team to further investigate your banking connection in a secure environment. 

Feel free to drop a comment below if you have any other questions. I'll be around to help. 

UBank bank feed is still not working and has not been since they merged.

Currently, when you visit their site, then select Log-in, you are prompted to decide which log-in you wish to use. Either "Current UBank" or "Original UBank". This seems to be where the bank feed gets confused as it offers two very different URLS.

Homepage

https://www.ubank.com.au

Selection page

https://www.ubank.com.au/welcome/login/select-bank

Current UBank

https://www.ubank.com.au/welcome/login/username

Original UBank

https://www.ubank.com.au/ib/#login

I have reported this issue to your Quickbooks support and IT team numerous times over the last 6-8 weeks with little response and zero resolution. Looking like I will have to move to Xero or another provider if I don't get any help soon.

Having the same issue.. such a pain.

It seems it's an issue with the new Ubank. They currently do not allow 3rd party access, which is nuts - given they themselves can access other accounts...

I'm told it's on the list of things to fix, but no ETA at this stage.

Manual CSV uploads, or move banks if you cant wait sadly.

Good luck

I have now discovered this is to do with 2 factor authentication with UBank as I signed up for a trial of Xero and it seemed to work.

I wonder if anybody from QuickBooks will look into this issue or get back to UBank users or continue to ignore us. Especially as it has been approximately 6 months.

Hi, Rowan Hair. 

I understand how important it is for you to get the UBank issue sorted out.

Our record shows that our Online banking team is still communicating with UBank to resolve this connectivity issue. Consider contacting our Customer Care Support team. This way, one of our agents can create a report on this.

In the meantime, please upload your bank transactions through a CSV file. Check out these articles for detailed steps:

• Manually upload your transactions, receipts, and bills into QuickBooks Online
• Format CSV files in Excel to get bank transactions into QuickBooks.

Then, you can categorize and match your bank transactions and reconcile your account.

If you have other banking concerns, please add them in the comment below. I'll be here to lend a hand again.

I am having the same issue and have tried to update my log in details numerous times over the past week - still not working. Please update once things are sorted, thank you

Thanks for joining the thread, mollydunkle. There's still an ongoing investigation about Ubank. Rest assured that we're diligently working on a fix.

To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can also add your company file to the list of affected users and provide this investigation number for easy tracking: INV-82436. To reach them, you can follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the Search tab, select Contact Us.
4. Enter your question and select Continue.
5. Choose a way to connect with us. 

Feel free to post again if you have any other questions, we're here to help.