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Experienced Member

Bank feed from AMP Bank no longer working, I suspect it is because they now have a new website. Is anyone else having the same problem?

 
Solved
Best answer 06-15-2019

Accepted Solutions
Experienced Member

Re: Bank feed from AMP Bank no longer working, I suspect it is because they now have a new websit...

Thanks for your reply. It wasn't working in the Quickbooks windows application, but when I ran Quickbooks in Firefox it reconnected and is working again. I've had this problem before with the QBO app on Windows so I should have thought of it...

3 Comments
QuickBooks Team

Re: Bank feed from AMP Bank no longer working, I suspect it is because they now have a new websit...

I have steps to help fix this situation, AGinOz.

 

You can manually update your account. This helps resolve any banking errors.

  1. Go to the Banking tab and select Banking.
  2. Choose the correct account and select Update.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update. You must enter these credentials within 2 minutes of being prompted.

If you receive an error message or code, refer to this article: Fix banking errors.

 

If the new website that you're referring to has a different URL, you'll want to disconnect and reconnect your account using the new URL. 

  1. Click the Edit (pencilicon on the right of the bank name.
  2. Choose Edit account info.
  3. Check the Disconnect this account on save box.
  4. Click Save and Close.

To reconnect, check this article: Connect bank and credit card accounts to QuickBooks Online.

 

Please let me know if you have other concerns about bank feeds. I'm always here to help.

Experienced Member

Re: Bank feed from AMP Bank no longer working, I suspect it is because they now have a new websit...

Thanks for your reply. It wasn't working in the Quickbooks windows application, but when I ran Quickbooks in Firefox it reconnected and is working again. I've had this problem before with the QBO app on Windows so I should have thought of it...

Moderator

Re: Bank feed from AMP Bank no longer working, I suspect it is because they now have a new websit...

Hello AGinOz,

 

Please know that we are here to help you. We're glad that accessing QuickBooks using Firefox works. If you need anything else, please let us know.