We are new to Quickbooks and have sent all forms for direct banking to work. It has been 3 weeks now and no connection has been established. We have contacted support several times who tell us who they will check what is happening but we never get a response or get back to us. Very disappointing.
In transactions it says that our Direct Feed: Pending Authorisation. When we try to update nothing happens.
When will this start to work if ever because pretty much the system is not usable if we can't transfer our transactions.
I guess we can do it manually but does that mean that when the bank feed starts working we will have double transactions in quick books ?
Thank you for letting us know. I'd rather suggest to contact our QuickBooks Online Support via Chat or Phone Support Hotline on this link: https://help.quickbooks.intuit.com/en_AU/contact so they can check on the status and other details of your enrollment.
Feel free to reach out to us if you have questions.