We are new to Quickbooks and have sent all forms for direct banking to work. It has been 3 weeks now and no connection has been established. We have contacted support several times who tell us who they will check what is happening but we never get a response or get back to us. Very disappointing.
In transactions it says that our Direct Feed: Pending Authorisation. When we try to update nothing happens.
When will this start to work if ever because pretty much the system is not usable if we can't transfer our transactions.
I guess we can do it manually but does that mean that when the bank feed starts working we will have double transactions in quick books ?
Let me welcome you to the QuickBooks Community, Boris.
I'm here to make sure this is taken care of.
Once Intuit receives your forms, it may take time to review your and make sure it meets the security and data protection standards.
In the meantime, yes, you can manually bring in transactions into QuickBooks Online, and once your bank feed is active, you can exclude duplicate transactions from your banking page.
Here's how to exclude duplicate transactions:
Transactions will be moved to the Excluded tab of the banking page. For more details, check our detailed guide on removing duplicate transactions in QBO.
Also, I've added articles as your future reference that contain information about reconciliation and fix issues when reconciling accounts:
I'm always here if you have any additional questions about banking.
Thank you for the response. The form was sent 3 weeks ago. It says on your website it will be processed in 10 days max. All we want to know is how long it will take and what is the hold up.
We should not have to add transactions and delete them. That is doubling up work.
All we are asking is for an update to our case number but no one is getting back to us.
Thank you for letting us know. I'd rather suggest to contact our QuickBooks Online Support via Chat or Phone Support Hotline on this link: https://help.quickbooks.intuit.com/en_AU/contact so they can check on the status and other details of your enrollment.
Feel free to reach out to us if you have questions.