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danvers
Level 3
posted
2 weeks ago
last updated ‎April 20, 2024 5:35 PM

Bendigo Bank feeds do not work in QuickBooks online

I had a Bendigo Bank working before. 2 weeks ago they introduced SMS authorization for every single login and the feed stopped working.

 

There is an article on getting enhanced feeds directly from the bank. However to get this you need to have a feed working and then press take it enhanced feeds button in your QuickBooks online.

 

Because it is impossible to get a feed working you cannot get the form to apply for the enhanced feed.

 

So it is now impossible to use your Bendigo Bank with QuickBooks online.

 

The change for SMS verification happened two weeks ago across all customers in Bendigo Bank. No customers have been able to use their bank feeds with Bendigo Bank for at least two weeks and nothing has been done by QuickBooks to fix the issue.

 

They also do not have anywhere you can download the form to apply for an enhanced feed. The only information they have online is that there is an enhanced feed if a button shows up which it doesn't, and the place to email the completed form. However there is no way to get the actual form.

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1 Comment 1
ChristieAnn
QuickBooks Team
QuickBooks Team
2 weeks ago

Bendigo Bank feeds do not work in QuickBooks online

Hello there, danvers.

 

I can see how important to have bank feeds working on your end. With this, I'll ensure you can upgrade to a direct bank connection in QuickBooks Online.

 

Yes, you're correct that you need first to have bank feed works before you may use or avail of a direct bank connection for improved connectivity. I recommend clicking the Refresh button on the Bank transactions page. It refreshes the connections between the bank's website and QuickBooks to view the most updated transactions. 

 

Here's how:

 

  1. Choose the Transactions menu on the left panel.
  2. Go to the Bank transactions section.
  3. Select the specific bank by clicking the blue tile.
  4. Click Refresh.

 

This updates all your connected bank and credit card accounts. The number of entries in each account tile will increase if QuickBooks downloads new transactions.

 

Once everything is in shipshape, you can open this article on how to get and print the authorisation form that allows you to have a direct bank connection: Upgrade to a Bendigo Bank direct bank connection in QuickBooks Online.

 

Lastly, you can read this article to see different troubleshooting steps to fix any entries or banking errors in QBO: Troubleshoot unknown bank and transaction errors.

 

Don't hesitate to add a comment below if you still have concerns related to managing bank connections in QBO. I'm always here to help you further, danvers. Take care.

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