By bank feeds are not coming in.

Feeds from ANZ not working at the moment. They weren't working since last Friday - except for yesterday.

Hi Athula,

Thank you for making us aware of this.

I would love some more information around your situation so that I can better assist you and give you the correct solution.

Which bank are you with?

Did you receive any kind of error message?

When was the last time the bank feeds were updated, and also have you tried to manually update them yourself?

If you could provide some more context around the situation it would be greatly appreciated!

Kristian. 

Hi nybf,

Thanks for your message.

There was an ANZ outage that happened due to a recent change on the ANZ website which interrupted the QuickBooks bank connection.

As a result of this change, if customers are signed into ANZ internet banking website and simultaneously attempting to connect with ANZ account in QuickBooks, customers will be prompted in-product to sign out of other device e.g. ANZ internet banking website (error 179).

This is a result of a ANZ security setting limiting the access to ANZ on multiple devices/browsers. Please sign out of any other instances before attempting to update your bank feeds.

If this persists then please get in touch with our support team who will help you troubleshoot or escalate this further if needed.

You can get in touch with them using this link - https://help.quickbooks.intuit.com/en_AU/contact

I hope this clears things up for you.

Kristian. 

The bank feed isn't working again today.

I'm not logged into ANZ bank anywhere. Only signed into quickbooks on this PC.

It's getting a bit frustrating.

Hi Nybf, 

Thank you so much for your patience as we work through resolving this issue. 

Our Engineers are working with ANZ to try and get this resolved as soon as possible for you. 

You can track the status of the resolution here: https://status.quickbooks.intuit.com.au/ 

Thank you,

Georgia