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shanepeart
Level 1

Every time I connect my bank account it takes four or five goes and numerous error messages before it finally connects. I bank with Suncorp and have a security token.

It just loops around asking for my token code and saying that didn't work please try again.

1 Comment 1
EvethC
QuickBooks Team

Every time I connect my bank account it takes four or five goes and numerous error messages before it finally connects. I bank with Suncorp and have a security token.

Thanks for reaching out to the Community for support,@shanepeart.

 

To start, could you please provide the exact error messages you're seeing while connecting with your Suncorp bank? This will give us the best chance to find a precise solution.

 

Browser-related issues can sometimes cause connection problems. You can clear your browser's cache or consider switching to a different supported browser as an alternative. Doing so can help eliminate corrupted data, which can lead to those multiple error messages.

 

Concerning the security token, please know that it often has time limits. If they expire before the connection is finished, the process fails and prompts you to try again. To resolve this, ensure to enter the code before it passes. You can also reach out to Suncorp's support team if you want to adjust it and get guidance on how to manage this measure effectively.

 

Feel free to leave a post below if you need further assistance.