Thank you for bringing this issue to our attention, Jenny64. Let me help you resolve the issue with your bank reconciliation and clarify why this error occurred.
Firstly, this message you’re encountering appears due to one of the following reasons:
- A reconciled transaction was edited or moved to another account.
- A previously reconciled transaction was manually unreconciled.
- A transaction from a previous period was accidentally deleted.
Since these issues are linked to changes in your account history, we can review your Audit Log to pinpoint what specific changes happened that caused the discrepancy. To do so, here's how:
- Go to the Gear icon.
- Under Tools, select Audit log.
- Filter the Audit log on its correct date range and Events.
Once you've identified the cause, we can proceed with the appropriate resolution. For detailed guidance, please refer to Step 4 of this article: Fix issues with your beginning balance for accounts you've reconciled before.
If you have other questions and concerns, feel free to leave a comment below.
