Hi Axion Sec,
This error usually indicates that the information you provided on your forms does not match with the information your bank holds and as such, the bank will deny the direct feed application. As a first step I would recommend contacting your bank to confirm you have the correct details on file and that signatures are held with them for your accounts. If you believe all the information entered on to the forms matches what is held with your bank, you can contact our Support Team here to investigate further as they will need to bring up your account details and escalate as required. You can also reach them by:
- In your QuickBooks Online, click the Help menu in the upper-right corner.
- From the Search tab, enter Contact Us.
- Select the Contact Us button.
- Choose Callback.
To know our support availability time, visit this article: Get help with QuickBooks products and services.
The sooner that you reach out for assistance, the sooner we are able to initiate a resolution and raise it for a further investigation if necessary - I hope we can help you make the most of your bank feeds soon!
-Kass
