Let me provide you some insights about disconnecting bank feeds.
Some of the unusual behavior in QuickBooks is caused by a browser. If you haven't tried it yet, you can access your account via a private browser to see if it's browser-related or not.
Then, try disconnecting your bank feeds again.
If it's working fine, go back to your old browser and clear your browser's cache. This process will cleared up cached-related issues. You can also access your account through another browser.
If you get the same results, please contact our Customer Care Support so we can create a case and investigate further.
Here's how to reach us:
I've added our page about banking in case you need some help articles for your future tasks.
Just don't hesitate to click the Reply button anytime if you have other questions.
Hello there, @darren5.
I appreciate that you follow the steps provided by my colleague above.
To reach them, you can follow the steps provided by my colleague @ShiellaGraceA.
Also, you can always visit our banking and bank feeds page in case you want to learn some tips on managing your bank feeds
Please let me know if you have other questions. I'm always here to help.
Is this a joke?
Am I on candid camera?
The sole reason I have posted this here and on many other discussion forums is because your support team have no idea about how to rectify the fault. There have been many cases opened and closed because they do not believe that there is an issue!
They take screenshots, admit that it is something that they have not seen before and I never hear back again!
Whilst it may be a billion dollar company with millions of users, they fail dismally at the very essence of why the product was created in the first place...to provide a secure solid alternative to the marketplace.
Rather than me contacting support, Please get the most senior person in the support team to contact me so I can run through with them the fault and the steps I have taken in an attempt to resolve the issue.
Clearly the "initial contact" support team cannot solve the problem, it's well and truly overdue to escalate the problem to find a solution....
To better isolate the issue, you may want to disconnect the account through the banking page. Let me show you how:
Hit Save and Close.
To get more details about removing an account in bank feeds, check out these articles:
If you still can't disconnect the account, I'd suggest getting in touch with our Online Banking Team. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.
Please get back to me if you have any other QuickBooks concerns.
Well to the discussion forum Rose, Glad you could make it......
The fix you have suggested does not work - it is not available and as I have previously stated there are screenshots of the issue that several of the "customer service" team have taken and are on file....The screenshots you have supplied are nice and pretty....pit they don't exist in my world...
The bank accounts that QBO is trying to connect to do not exist with the bank, they are gone, closed, deleted....there are no bank accounts anymore...
Contact the online banking team....they've been no help thus far, what help could they possibly be now? Like I said previously, get your highest tech person to call me to discuss the issue directly, is this to diffiuclt to achieve?
Microsoft edge - same fault
Microsoft edge chromium - same fault
Google chrome - same fault
Firefox - same fault
Opera - same fault
Brave - same fault
Internet explorer - same fault
All attempted in normal browsing as well as private browsing - even tried with VPN activated through multiple locations - same fault.
Tried 8 different computers - a mix of apple & Microsoft - same fault.
iPad (tried on 7 different iPad's) - same fault.
Are you starting to get a drift of my frustration at paying for a product that is not fit for purpose?
It looks like this account is no longer connected to any bank account, darren5.
The Disconnect this account on save option will show if it is linked to a bank or credit card account. Also, this account won't appear on the Banking page if they aren't integrated.
Another way to verify it is through your Chart of Accounts. We won't be able to see the two arrows symbol if it's not linked to a bank account. Go to Accounting tab and select Chart of Accounts. Then, locate the affected account.
I'd still recommend contacting again our Customer Support Team. They'll be able to check if there's an update since you've already reported this. The QuickBooks Community Team also unable to process a callback request for you. This is a public forum and were unable to get your contact details for security purposes. Consider following the steps provided by my colleagues above on how to reach out to them.
Keep your posts coming if you have more questions.