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Dustygypsy1
Level 1

Hi All,I have waited for 3 weeks for my bank feeds to be linked. Commonwealth Bank. I have rung support twice. Still no bank feed. Bank has said good to go.

Documents are done. Bank said its good to go. Quickbooks have been contacted twice. They have said they are working on it. Have not heard from them either time when they said they would email me.

1 Comment 1
ChristineJoieR
QuickBooks Team

Hi All,I have waited for 3 weeks for my bank feeds to be linked. Commonwealth Bank. I have rung support twice. Still no bank feed. Bank has said good to go.

I understand that having a seamless connection for your bank feeds is crucial for managing your business, Dustygypsy1.

 

I appreciate your patience in waiting for the Commonwealth Bank feeds to be linked after completing the necessary steps with your bank and contacting QuickBooks Support.

 

Since you haven't received an update through email, we can contact our QuickBooks Online phone support team to follow up on the status of this case. They can access your case directly, escalate the issue, and provide you with a real-time status.

 

Here's how to reach them:

 

  1. Click on the (?) Help icon in the top-right corner of your QuickBooks.
  2. Type "Banking follow-up concern" in the Search bar
  3. Click the Contact Us button at the bottom.
  4. Choose your preferred method of connection: either Chat or Callback.

 

To find out their support hours, please refer to this article: Get help with QuickBooks products and services.

 

Please don't hesitate to contact us if you have further questions or need assistance.